https://openalex.org/T12284
This cluster of papers explores the concept of emotional labor in various workplace environments, focusing on emotional regulation, stress, and burnout in service encounters. It delves into the impact of gender differences, display rules, and job satisfaction, with a particular emphasis on call centers and customer service. The research also examines the role of aesthetic labor and its effects on employees' emotional well-being.
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openalex:cited_by_count 217659 ;
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